USE CASE

Get anonymous feedback

Enjoy anonymous feedback and use it to fuel your growth with a willu hashtag. Whether you’re a personal trainer wanting client feedback, or an e-commerce site testing new products, willu lets you leverage and manage customers with direct engagement via SMS and in the app.

Get a hashtag

Pick a hashtag that best suits your product, service, division  or department. Then share it with your audience or members across your site, email, social media and other communications. Once they are following your hashtag, you can get immediate, anonymous feedback about goods sold or processes enacted.

Empower your audience

willu doesn’t share phone numbers, and only you can see your following. As a result, your audience can safely provide genuine feedback knowing no one else will see it. Use different types of messages like Thumbs, Star Rating and Emotion that are intuitive, measurable and anonymous to the group. Written responses can provide further detail and only on a one-to-one basis via direct message.

Improve performance

Feedback of high volume and quality can be a critically important tool in how your business evolves in the long term. SMS has a 98% open rate. Having the ability to engage directly with your audience using SMS or in the app means that you have higher adoption with real-time reactions. Privacy and anonymity also facilitate honest, constructive critique.

Sample Hashtags & Messages:

1. #BetaSystemsQA, “Let us know how our new ticket system is working” 1-5 stars

2. #DowntownFitness, “How did you like our new circuit classes this week?” thumbs

3. #ApolloProductMktg “How is the new on-boarding experience?” Emotions

4.  #HR@Rampco, “How would you rate our new OKR process?” 1-5 stars

5.  #NolansBarNGrill, “Should we keep our new happy hour special on the menu?” thumbs

Get anonymous feedback with willu hashtags

Simon Banks

Simon Banks

Simon is well versed in artificial intelligence, the real estate market, soccer, and travel topics. He is also a big foodie, but would rather eat meals than write about them.